Forum Discussion

Polychronopolus's avatar
Polychronopolus
New Contributor II
6 months ago

Download speed drops to ~30mbps on a 500mbps plan daily. Upload speed unaffected.

I noticed others have had this exact same issue in the past year. Download speeds constantly drop to 30 mbps on a 500 mbps plan. | Cox Community Some days the download speed will revert to what it ...
download speeds
HeatherS's avatar
HeatherS
Moderator
3 months ago

You are welcome for the reply from Greg. He's away from his desk at the moment so I am stepping in. We look forward to your email and further assisting you. 

gkhairallah's avatar
gkhairallah
New Contributor
3 months ago

Just closing the loop on this communication. I purchased a Motorola B12 and got it replaced, and that resolved the speed issue. I am in contact with Netgear to have them replace my modem, obviously, it has some hardware fault going on.

Thanks for the assist!