Forum Discussion
FireboltShade
2 months agoNew Contributor
I'm having this exact same issue, starting yesterday. Here are the signal levels from my modem.
Located in Phoenix, Arizona and I pay for 1gbps, started dropping to 32mbps yesterday randomly. I have a 4 year old Arris S33 modem so I don't mind trying a new one, but others have said new modems don't fix the problem.
LatitiaS
2 months agoModerator
Hello FireboltShade,
We want you to get the speeds you pay for. If you are still having issues, feel free to reach out to us via email at Cox.help@cox.com so that we may investigate further.
Cox Support Forum Moderator
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