I've had upload problems (1 to 2 M up)off and on for over 2 years, ever since Gigablast was started. I ended up calling Cox Corporate in order to get it fixed previously. I've had tickets opened and closed 7 different times due to "no issues" even though the techs agree there is an obvious problem with the upload speeds. The techs just refuse to elevate the issue. I can call and the tier 1 refuses to transfer me to a tier 2 even though they no they cant address the issue. The customer service is beyond pathetic, after all I have to call corporate for anything to get fixed. They just don't care! Cal corporate and give all names of everyone you have dealt with so far.. it's the only way to compensate for their general disregard of service!
