Forum Discussion

RobZ's avatar
RobZ
New Contributor
6 years ago

Does Cox provide reimbursement for frequent outages?

We have been home since the pandemic began.  Prior to that our internet was used very little during the day.  Now it is being used constantly.  We have not gotten anywhere near out 1 TB limit.  The i...
meem's avatar
meem
New Contributor II
6 years ago

I also would like to know.  I am paying for Ultimate Internet which is the highest speed available in my area (ridiculous- when will they upgrade the technology here?)  and I have never experienced anywhere NEAR the speeds I am paying for.  I have submitted numerous ongoing complaints with Cox, this company's response has been unethical.  They should definitely credit us for the loss of time and money, as we are paying for something we are not getting.