I sure appreciate what you and Darkatt do here. I remember a conversation long ago with a Cox rep on the phone. I was frustrated already because the previous person rebooted my modem remotely, even after I asked them not to, which took down the phone, so I had to get back in queue. The person said to connect directly to the modem and see if everything worked better. Nobody had mentioned power cycling before, so I didn't think the direct connection worked, plus it meant I'd lose the phone again. I vented a bit. I learned the details later, but not from Cox. Always felt a little bad once I learned the right way to do it.
No problem, glad to help. I understand what it's like on BOTH sides of the phone, and now that Cox no longer has T1 technically trained people, it's just that much harder on others. If I can help someone out, just glad to do so.
