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DLabit29's avatar
DLabit29
Contributor
5 years ago

Docsis 3.1 question

Why is only 1 docsis 3.1 channel in use and why does it almost always have uncorrectables?

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I'll presume you have a DOCSIS 3.1 modem.  Did you notice the 32 Downstream QAM channels?  QAM channels used to be single channels (SC-QAM) separated by "guard bands."

    With D3.1, although you see only 1 OFDM channel, it's 1 channel divided into 32 QAM channels but with orthogonal separation.

    • DLabit29's avatar
      DLabit29
      Contributor

      Yea docsis 3.1 

      Ofdm channel always has correctables. 

      Now ones I reset it, they go away. But its every day 

      • Allan's avatar
        Allan
        Moderator
        @Dlabit29, It is common to see some errors in the modem logs. Are you having issues with the service? -Allan, Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III

    Could you post a copy of your modem logs for a better understanding?  You may have to use the Click-to-Join link at the bottom of this page to upload.

  • Dave9's avatar
    Dave9
    Contributor III

    Do you mean UNcorrectables or correctables? Lots of correctables on OFDM is normal because of the way OFDM uses FEC. Even up to 100% correctables can be considered normal. But UNcorrectables on any channel and any modulation is never normal. If you have UNcorrectables it means there's a problem with the data getting to your modem. You should never disconnect or connect the coax cable with the modem powered on. This will cause a large number of uncorrectables.

    As far as I know Cox only supports 1 downstream OFDM channel and 0 upstream OFDM channels at this time in all areas. 1 OFDM channel is more than enough to support fill gigabit speeds.

    • DLabit29's avatar
      DLabit29
      Contributor
      • Yes. Sorry about that
      • Very many correctables which is ok.
      • But there is almost always a couple thousand uncorrectables or more.