Forum Discussion

3298y2938h's avatar
3298y2938h
New Contributor II
11 months ago

Do my level looks fine?

Do these levels look normal?

I'm getting packet loss here and there, sometimes its upwards of 8% loss.

5 Replies

Replies have been turned off for this discussion
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    The only critical warning are the T3 time-outs, which come from noise on the upstream. Those levels look right on the money though. How are your OFDM channels? Those carry the most traffic.

    • 3298y2938h's avatar
      3298y2938h
      New Contributor II

      I've been getting a lot of packet loss on the upstream. everytime I complain they send a tech out and they say everything looks perfect. What can i do to get this fixed? I've filed like 3 FCC complaints and each time a month will go by and it'll be fine then start right back up.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        Well you have 8 upstream channels, so you are prime for the upstream OFDM upgrade. What state are you in? I hear parts of Phoenix just got the upgrade to fiber and CT, CA, and OK got upstream OFDM. Parts of Florida are still on 4 upstreams and a skinny. Not to say the OFDM upgrade will fix your problem, but it's a big change and could help. Fiber is the end game though.