Disconnection fee
Well first of all I'm one month behind my bill I just haven't been able to get back on my feet so I've been making my past due bill for at least 3 months so they were charging me 6 dollars for been l...
Forum Discussion
Hi abylara1234, I am sorry you're having financial troubles at the moment and that this was your experience when reaching out. With your bill, you have your original due date and a grace period up until the new bill prints. After that the late fee is charged. After that, the service can be interrupted at anytime so there is no specific date that you can count on outside of the 2 mentioned above. The due date you're mentioning is the due date for the new bill not old. You can make payment arrangements online or reach out to our Collections Team directly for an extension. However, Forums was created for community assistance and this is not something they can assist you with. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for help.
