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Neil_Terrebonne's avatar
Neil_Terrebonne
New Contributor

Disconnected me during the COVID-19 and i want to report them to FCC

According to the FCC, Cox is not suppose to disconnect anyone’s service due to the COVID-19, well they just disconnected me and i want to report them to the FCC, where do i go to do this

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  • bearone2's avatar
    bearone2
    Contributor III

    aren't you supposed to tell cox why you require relief, did you?

    you don't get relief just because you don't want to pay what you agreed to.

    • Neil_Terrebonne's avatar
      Neil_Terrebonne
      New Contributor

      Sure did tell them and there response was you dont pay and we will disconnect, and they did

      • KevinM2's avatar
        KevinM2
        Former Moderator
        Hi Neil, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator