Forum Discussion

Neil_Terrebonne's avatar
Neil_Terrebonne
New Contributor
5 years ago

Disconnected me during the COVID-19 and i want to report them to FCC

According to the FCC, Cox is not suppose to disconnect anyone’s service due to the COVID-19, well they just disconnected me and i want to report them to the FCC, where do i go to do this

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    aren't you supposed to tell cox why you require relief, did you?

    you don't get relief just because you don't want to pay what you agreed to.

    • Neil_Terrebonne's avatar
      Neil_Terrebonne
      New Contributor
      5 years ago

      Sure did tell them and there response was you dont pay and we will disconnect, and they did

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Neil, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator