Disappointing chat service.
Disappointing chat service. I kept being told to hold until the session timed out. The next rep did not apologize for the inconvenience. I was being put on hold too. So I gave up.
Forum Discussion
Cox phone support has been consistently excellent for me. I have used the "chat" several times but I won't use it again. in the Explanation of Your Problem box, I write out the reason for my need for support. I explain what went wrong and what I tried to fix it. The Chat Agent (in each case) opened her chat with " I understand that your internet is down". Which didn't have anything to do with my support request. My internet was not down. I had to start over from the beginning. A complete waste of time and effort.
