Forum Discussion
3 Replies
- WiderMouthOpenHonored Contributor III
Chat or did you call in? Avoid chat like the plague. It is outsourced and horrible.
- DRVEGASContributor III
Try Twitter to chat I found out that it works better than the Cox chat. @CoxHelp
- DarkattValued Contributor III
Tier 1, uses a monkey script, and are not allowed to deviate from it. Unfortunately, since they are no longer technically trained, they don't comprehend what they are reading and troubleshooting, so both they and the script is useless. I know personally of an instance where the T1 agent didn't even know what an IP address was.
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