Day 5 Internet Outage

Question

Day 5 of internet outage in our neighborhood.&nbsp; Cox updates me by text with same messages:&nbsp; "Technicians continue to work to resolve the problem, there is no estimated time for when service will be restored".&nbsp; This is frustrating since we rely on internet to work from home and my son's home schooling. I have been using my mobile hotspot but this will consume my data.&nbsp; Is anyone having the same issue?&nbsp; I need to find another internet provider.&nbsp;&nbsp;

kleewai · Answer

For us, the internet is just way slower, but ya if you can find another provider who is willing to install in these circumstances that would be great.

dannys · Answer

Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

dannys · Answer

Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address to get started.

working_mom · Answer

I will be sending an email and hopefully find a resolution.&nbsp; Thanks.

eric_dag · Answer

Yes. Terrible service

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