Forum Discussion

working_mom's avatar
working_mom
New Contributor
5 years ago

Day 5 Internet Outage

Day 5 of internet outage in our neighborhood.  Cox updates me by text with same messages:  "Technicians continue to work to resolve the problem, there is no estimated time for when service will be restored".  This is frustrating since we rely on internet to work from home and my son's home schooling. I have been using my mobile hotspot but this will consume my data.  Is anyone having the same issue?  I need to find another internet provider.  

  • KleeWai's avatar
    KleeWai
    New Contributor III
    5 years ago

    For us, the internet is just way slower, but ya if you can find another provider who is willing to install in these circumstances that would be great.

    • DannyS's avatar
      DannyS
      Moderator
      5 years ago
      Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address to get started.
    • working_mom's avatar
      working_mom
      New Contributor
      5 years ago

      I will be sending an email and hopefully find a resolution.  Thanks.

    • eric_dag's avatar
      eric_dag
      New Contributor
      5 years ago

      I teach at home and have had no internet for two days. Get regular text updates saying the issue has been resolved and then still nothing followed by another text that says they will update me about the outage on several hours

      • LisaH's avatar
        LisaH
        Moderator
        5 years ago
        Hi Eric. If you are these issues with your internet service, please contact us at cox.help@cox.com and include this link along with your complete address and name on the account and we will be glad to help. - Lisa, Cox Support Forums Moderator