Data Usage
4 straight months of over data usage with this cycle at over 110%…..haven’t had this issue before but now it’s occurring every month. The usage details are pretty vague, anyone have this problem or ...
Forum Discussion
I am having the exact same issue since October 2023. I was on vacation when the spike happened and it seemed to have conveniently stopped when I returned home. Everything seemed normal for November, there were a few intermittent spikes in December and January, but in February, the spike started on 2/19 and hasn't stopped since (1.2TB in 13 days so far). I've gotten pretty much the same response from Cox as everyone else. Was hoping to find a solution in these forums but so far nothing.
If the spike happened when you were away from home, then let me ask, do you have security cameras backing up their feed off site? I have found that's the most probable cause for data usage when away.
Hi, Darkatt. Thanks for reaching out. No, no security cameras. I've been a Cox customer for almost 20 years and I've never had an issue with their internet service. I didn't even know there was a 1.2TB limit that was implemented in 2017, I only found that out in October 2023. The only change I made on my end was to upgrade from an older slower modem to a newer faster one (I was paying for the 500Mbps service for years and didn't know my modem didn't have the capacity to run at the speed I was paying for, that one's on me). It was about a month and a half after this upgrade that we received our first ever data usage email (coincidentally while we were on vacation and no one was home to actually use the data).
Hi, Ericmendenhall. Thanks for reaching out. In order for specific information to be regarding your network, you will need to email my team with your request at cox.help@cox.com so we can obtain account details and review further.
Thank you.
Do you have any gaming systems? Ring doorbell? Have you allowed a neighbor to get on your WiFi? If you use the Cox App, you can see data usage several months back as well, do you see a trend? When you leave home, do you leave a computer on in the home? What kind of router are you using, as many will allow you to monitor data usage, you can use that to compare with Cox's. I have been doing that now for over a month, and honestly, it's a 100% match.
No gaming system, I recently upgraded the router and changed the password, no change. I live in a rural area with only two retired neighbors, but anyway the password was changed. Was pano 6, now pano 7. All this network management and testing started a few months ago. Yes I leave my work pc on but it goes to sleep. Tech support gave me a link to see each devices use but it gives me an error when I try to use it.
