Forum Discussion

Khalifa86's avatar
Khalifa86
New Contributor
9 months ago

DATA USAGE PER DEVICE

What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not h...
Bandwidth Allowance
  • LatitiaS's avatar
    LatitiaS
    5 months ago

    Hi Nessa,

    We track overall usage in relation to maintaining our network and managing traffic. We will also categorize traffic in and out of your home so that you may get a better sense of how your household uses the internet, but we do not track usage at the device level. 

    Please let me know if there is anything else we can help you with.

    Cox Support Forums Moderator

Nessa's avatar
Nessa
New Contributor II
5 months ago

We no longer can monitor our data usage (amount) per actual device. Now they are showing only the amount of time in totals. It definitely feels like being bullied into paying more for unlimited plans. I have a very similar issue with recent data usage HUGE spike, but no telling which device is it (?) Just posted a discussion about it. Check out my post here: DATA USAGE DOUBLED W/NEW MODEM | Cox Community

  • LatitiaS's avatar
    LatitiaS
    Moderator
    5 months ago

    Hi Nessa,

    We track overall usage in relation to maintaining our network and managing traffic. We will also categorize traffic in and out of your home so that you may get a better sense of how your household uses the internet, but we do not track usage at the device level. 

    Please let me know if there is anything else we can help you with.

    Cox Support Forums Moderator

    • Nessa's avatar
      Nessa
      New Contributor II
      5 months ago

      Don’t mark this as a solution—No solutions here. Stop lying!! You fixed nothing and provided no help whatsoever. Shame on you! 

      • Hoguelab's avatar
        Hoguelab
        New Contributor III
        5 months ago

        I agree 100% ... NO solution was offered.  

    • Hoguelab's avatar
      Hoguelab
      New Contributor III
      5 months ago

      That wasn't a solution and Nessa complained!  REMOVE THAT TAG !!!