Forum Discussion

Heibi's avatar
Heibi
New Contributor
5 years ago

Data Usage Meter Not showing anything

For the past few weeks I have not been able to track my data usage. Everything shows ZERO. None of the metrics are there - Monthly, Daily, etc... This happened after the current user interface c...
Heibi's avatar
Heibi
New Contributor

Still reading zero on all metrics.

DustinP's avatar
DustinP
Moderator
5 years ago
Heibi,

Please sign out and back into the data meter again to see if you're now able to find the data meter populating the usage and share your findings.

Thanks,

Dustin
Cox Forum Support Moderator
  • dmonty's avatar
    dmonty
    New Contributor
    5 years ago

    I have been having same issue when trying to view data usage both online at cox.com and on the app on my mobile device. I signed out of the mobile app and back in. Now instead of the message saying "We are experiencing technical difficulties. Please try again later," the message is "There is no data usage information at this time. Please try again later." And the widget now shows 0GB used. My account cycle is the 3rd of the month. Frustrating!