Forum Discussion

Heibi's avatar
Heibi
New Contributor
5 years ago

Data Usage Meter Not showing anything

For the past few weeks I have not been able to track my data usage. Everything shows ZERO. None of the metrics are there - Monthly, Daily, etc... This happened after the current user interface c...
bearone2's avatar
bearone2
Contributor III

i just used it, appears to be ok.

My Data Usage

The data usage meter allows you to monitor your household's current and historical data usage. To opt-in for text message alerts and update your email address, please visit Notification Preferences.

Usage by Modem

My Modem
Usage Cycle: 10/14/19-11/13/19
Data Plan: 1024 GB
23%
237 GB
Service: Cox High Speed Internet - Ultimate PackageUsage as of: 11/06/19
Heibi's avatar
Heibi
New Contributor
5 years ago

Still reading zero on all metrics.

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Heibi,

    Please sign out and back into the data meter again to see if you're now able to find the data meter populating the usage and share your findings.

    Thanks,

    Dustin
    Cox Forum Support Moderator
    • dmonty's avatar
      dmonty
      New Contributor
      5 years ago

      I have been having same issue when trying to view data usage both online at cox.com and on the app on my mobile device. I signed out of the mobile app and back in. Now instead of the message saying "We are experiencing technical difficulties. Please try again later," the message is "There is no data usage information at this time. Please try again later." And the widget now shows 0GB used. My account cycle is the 3rd of the month. Frustrating!

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @Heibi, this case is currently being escalated to our Data Usage Billing Team, to have investigated further. When we receive additional information regarding the escalation, we will follow up with you. -Kevin M. Cox Support Forum Moderator