Forum Discussion

Heibi's avatar
Heibi
New Contributor
6 years ago

Data Usage Meter Not showing anything

For the past few weeks I have not been able to track my data usage. Everything shows ZERO. None of the metrics are there - Monthly, Daily, etc...

This happened after the current user interface changed.

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    i just used it, appears to be ok.

    My Data Usage

    The data usage meter allows you to monitor your household's current and historical data usage. To opt-in for text message alerts and update your email address, please visit Notification Preferences.

    Usage by Modem

    My Modem
    Usage Cycle: 10/14/19-11/13/19
    Data Plan: 1024 GB
    23%
    237 GB
    Service: Cox High Speed Internet - Ultimate PackageUsage as of: 11/06/19
    • Heibi's avatar
      Heibi
      New Contributor
      6 years ago

      Still reading zero on all metrics.

      • DustinP's avatar
        DustinP
        Moderator
        6 years ago
        Heibi,

        Please sign out and back into the data meter again to see if you're now able to find the data meter populating the usage and share your findings.

        Thanks,

        Dustin
        Cox Forum Support Moderator