Data Usage Meter is like driving x-country without a fuel gauge
First, I wish to state that I have been a loyal Cox customer for far too many years. I started when it was know as the @home network.
Over the years I watched my bill skyrocket. I have watched services be removed while the price continues to go up. A few years back (I believe 2012) the "Data Usage Meter" was introduced. When I questioned a rep about its purpose, the response was to help determine if a "hacker" had attached to my system. I asked about charging for the amount of data used and was told "NEVER". The service was an UNLIMITED service. As we all know, the Usage Meter soon became active and warnings were issued if you exceed limits. Now, we are hard limited to 1Tb of data in a one month period without incurring additional charges.
Now, here is the problem I am having. I watch my data usage on a DAILY basis. During the month, the usage for the prior day is updated usually before I awake. But I have noticed that almost every month, the update to the meter a few days prior to the end of a billing cycle, the meter does not update on time. It is now 1:00 pm on the 18th and I have no update to the usage on the 17th. On my last day of the billing cycle, I have no idea just how much data I have used or have remaining.
PLEASE, PLEASE Fix the tools you have given us to remain within the limitations you have imposed.
Update - Finally updated at 7:30 pm on my final billing day. Since the new billing cycle, usage has been updated prior to 6:00 am each day.