Forum Discussion

BBS's avatar
BBS
New Contributor
3 months ago

Data usage is outrageous

I have been with Cox for almost 10 years and I’ve never went over my data plan. In the last week I’ve used two months of data in seven days and there’s absolutely nothing new or unordinary working on the Internet from my house..

The only thing different is I changed my data plan to a cheaper monthly fee for the same plan and data I’ve had for years. Seemed cool to have the same everything for a cheaper price. 

There’s something fishy going on but ever since I changed my Internet package my data plan has blowed up.

 

And by the way, daily outages are the norm anymore at Cox

 

  • BBS's avatar
    BBS
    New Contributor
    3 months ago

    I have a very nice router and it has bandwidth measurement and bandwidth usage, and there is absolute nothing that is using the amount of data that Cox says I am using.

  • Misslovexo's avatar
    Misslovexo
    New Contributor
    3 months ago

    DO NOT ADD A DATA PACKAGE. I did this for the same reason and I've been on the phone for 30 minutes, currently on hold, JUST to remove it. 

    What have they done in the last 30 minutes? Try to upsell me on a higher package and phone service when I politely and clearly stated TWICE that my only concern was the package I was no longer needing since I do not go over with data.

    I'm wanting to cancel now because of the constant outages and poor customer service.

    **Also, you CANNOT remove the add-on online, you have to call customer service.

    • DustinP's avatar
      DustinP
      Moderator
      3 months ago

      Hello Misslovexo,
      We value your business and want to avoid losing you. I get how important it is to remain connected, and to a plan that fits your needs. I understand you no longer see the value of the data plan and are wanting it removed from your account. On the behalf of the Cox family, I'm truly sorry to hear your concerns were not addressed the first time. I know that would have upset me if that happened to me. If all of your account concerns haven't been addressed, could you please email us at Cox.Help@cox.com with your name, complete address, and the URL to this forums comment? We can help in removing the data plan, and review the account about the service outages impacting your connection.