Forum Discussion

Yvon's avatar
Yvon
New Contributor
4 years ago

Data usage going way over average after Fiber installation at new house

Hello,

Every time I have talked to a Cox representative they don't believe me when I say that I've calculated all of our individual device data and it has gone nowhere near what Cox is reporting. We recently moved into a new house and the house did not have fiber installed, so when we went from the 100 plan to 500 right when they installed it. After the installation, our data usage has been going through the roof (60-150gb a DAY) - I feel like this is almost physically impossible considering none of us actively stream HD all day, we don't use any large cloud services, and our work-from-home situation is exactly the same as our old place and we never even went close to going over our data limit. We had to upgrade to unlimited, but I feel like Cox is miscalculating our data and refuse to check the metering on it. We used to have the panoramic modem given by Cox, but when a guy came over to install Fiber, he took it away and said that there would be a modem installed outside (?), not sure how that works, but I'm almost positive that has to do with our data going over so often. 

Does anyone have any other options for us? Cox has not been helpful to us and I'm not sure if I want to take the time to go to a Cox store to pick up a panoramic modem, pay even more for the $11/month service, and possibly have to pay someone to install this modem because apparently we need a technician to do it? We're highly considering taking the time and effort to switch over to AT&T just because of the frustrations that Cox has given us.

3 Replies

  • Xylem's avatar
    Xylem
    New Contributor III

    Same thing happening to me. My network monitoring software says my network is using about 8 gigs a day, but there are days when Cox says I'll use 50+.

    Cox has been a joke since the pandemic started.

  • swagby019's avatar
    swagby019
    New Contributor

    The only trick but not a great one is to use low data mode on your phone or computer some things work just as well but gaming and stuff is a nightmare

  • Teresa16's avatar
    Teresa16
    New Contributor II

    The same had happened to us. Since right before the pandemic this has been happening. We some how go over our limit.