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Darknecros's avatar
Darknecros
New Contributor
6 years ago

Daily signal degradations at night

It might sound weird, but since it started getting colder in Las Vegas, NV my internet quality has been dropping to where it is unreliable while gaming.  It is also getting bad enough to where it is ...
Darknecros's avatar
Darknecros
New Contributor

A tech came out a couple days ago, looked at my lines, re crimped them, added a filter to the line due to high DPL then took a rather extensive look at the “tap” (the thing that’s in the green box just behind where I live where the cable comes in from). Said there is a problem and put a ticket in.  Next day another tech came out (guessing it was a different person that called in a tech from a different house) and said the same thing, put a ticket in.  About an hour later, a large truck rolled up, then they worked on the thing in the green box (Repair or replace things in there) then afterwords, here are my signal levels now.  This is what they should be:)  no more tiling on my TV and no more slow internet and packet loss:)  thanks:)

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 30 957.00 MHz 1.10 dBmV 38.98 dB 0 0
2 Locked 256QAM 1 783.00 MHz 2.60 dBmV 38.98 dB 0 0
3 Locked 256QAM 2 789.00 MHz 2.40 dBmV 38.61 dB 0 0
4 Locked 256QAM 3 795.00 MHz 2.20 dBmV 38.98 dB 0 0
5 Locked 256QAM 4 801.00 MHz 2.30 dBmV 38.98 dB 0 0
6 Locked 256QAM 9 831.00 MHz 1.90 dBmV 38.61 dB 0 0
7 Locked 256QAM 10 837.00 MHz 1.90 dBmV 38.98 dB 0 0
8 Locked 256QAM 11 843.00 MHz 1.90 dBmV 38.61 dB 0 0
9 Locked 256QAM 12 849.00 MHz 2.20 dBmV 38.98 dB 0 0
10 Locked 256QAM 17 879.00 MHz 1.60 dBmV 38.98 dB 0 0
11 Locked 256QAM 18 885.00 MHz 1.50 dBmV 38.61 dB 9 0
12 Locked 256QAM 19 891.00 MHz 1.60 dBmV 38.98 dB 7 0
13 Locked 256QAM 20 897.00 MHz 1.70 dBmV 38.98 dB 8 0
14 Locked 256QAM 21 903.00 MHz 1.60 dBmV 38.61 dB 10 0
15 Locked 256QAM 22 909.00 MHz 2.10 dBmV 38.98 dB 0 0
16 Locked 256QAM 25 927.00 MHz 2.20 dBmV 38.98 dB 11 0
17 Locked 256QAM 26 933.00 MHz 2.00 dBmV 38.61 dB 14 0
18 Locked 256QAM 27 939.00 MHz 1.90 dBmV 38.61 dB 12 0
19 Locked 256QAM 28 945.00 MHz 1.70 dBmV 38.98 dB 6 0
20 Locked 256QAM 29 951.00 MHz 1.40 dBmV 38.61 dB 0 0
21 Locked 256QAM 33 357.00 MHz -1.30 dBmV 38.61 dB 0 0
22 Locked 256QAM 34 363.00 MHz -1.40 dBmV 40.37 dB 0 0
23 Locked 256QAM 35 369.00 MHz -1.50 dBmV 40.37 dB 5 0
24 Locked 256QAM 36 375.00 MHz -1.20 dBmV 40.37 dB 0 0
25 Locked 256QAM 37 381.00 MHz -1.10 dBmV 39.50 dB 0 0
26 Locked 256QAM 38 387.00 MHz -0.70 dBmV 39.50 dB 0 0
27 Locked 256QAM 41 405.00 MHz -0.40 dBmV 39.90 dB 0 0
28 Locked 256QAM 42 411.00 MHz -0.20 dBmV 39.50 dB 0 0
29 Locked 256QAM 43 417.00 MHz -0.10 dBmV 39.90 dB 0 0
30 Locked 256QAM 44 423.00 MHz -0.10 dBmV 39.50 dB 0 0
31 Locked 256QAM 45 429.00 MHz -0.20 dBmV 39.50 dB 0 0
32 Locked 256QAM 46 435.00 MHz 0.00 dBmV 39.90 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 kSym/s 23.50 MHz 48.50 dBmV
2 Locked ATDMA 4 5120 kSym/s 16.90 MHz 47.00 dBmV
3 Locked ATDMA 2 5120 kSym/s 29.90 MHz 48.50 dBmV
4 Locked ATDMA 1 5120 kSym/s

36.30 MHz

 48.50 dBmV
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Darknecros, we're glad to learn that the issues have now been resolved. -Kevin M. Cox Support Forum Moderator
  • web45's avatar
    web45
    New Contributor
    6 years ago

    This is exactly what they tech said they were going to do to mine.  I couldn't think of the word "tap".  of course I can't get anyone on the chat to understand that.  they keep resetting my modem and disconnecting me.  I've lost time from work waiting for a technician and I lose more time not having internet.  I have to use my hotspot by verizon just to get through the work day and for the kids to do  homework.  customer service is absolutely horrible.  Trying again to reach a human by phone but I spent over an hour again last night on chat only to be disconnected