Forum Discussion

Jaeger's avatar
Jaeger
Contributor
6 years ago

Daily service outage

For the past three days here in Portsmouth, Virginia (23702) our service in this area has been going out without warning starting at around 3 PM and sometimes lasting for as long as 8 PM. The Cox website has said there is an outage in our area but no one can seem to provide me with anymore info. Any idea what's going on here? Downed lines? Upgrades? We got nothing in the mail saying service would be disrupted but the outage always occurs around the same time each day so I doubt it's damages.

  • BrianM's avatar
    BrianM
    Moderator
    6 years ago
    It looks like we have been tracking intermittent noise issues the last few days in your area. The last ticket shows that most of the noise has been corrected as of this afternoon/evening.

    Brian
    Cox Support Forum Moderator