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jrags51's avatar
jrags51
New Contributor
4 months ago

Daily Internet connection fail between 1-5am. Only factory reset router seems to work, please help

Every day, every single day between 1am and 5am( I'm sleeping so I'm not exactly sure when) the internet stops working. WiFi connection is still there but no internet. Logging into the router, everyt...
NicholeC's avatar
NicholeC
Moderator
4 months ago

Hi Jrags51,

 

 

I'm sorry you've been having this experience. I'd like to take a look at the modem logs. Please email my team at cox.help@cox.com. Please include a reference to this post.

 

 

Thank you.