Forum Discussion

Pam613's avatar
Pam613
Contributor II
5 years ago

Customer support

As numerous people on here have mentioned threads are removed when Cox doesn’t want to answer or doesn’t like the complaint. This caused me to contact customer service today and I have to say I got a very courteous & friendly agent named Todd from Texas. However, before our conversation was finished the call was disconnected and I knew I wouldn’t get the same agent if I called back. I just want to let Cox know that he did a great job & to thank him. Stay safe, Todd!

  • RonPet's avatar
    RonPet
    New Contributor
    5 years ago

    Good for you...just got off the phone with customer support and the exact opposite experience.  Got off the phone and I'm madder than I was previouslyl.

    • PAZ's avatar
      PAZ
      New Contributor II
      5 years ago

      This just happened to me too!!  Wish I could speak to a customer service rep that cared...or maybe they are instructed not to care...bad for business...