As numerous people on here have mentioned threads are removed when Cox doesn’t want to answer or doesn’t like the complaint. This caused me to contact customer service today and I have to say I got a very courteous & friendly agent named Todd from Texas. However, before our conversation was finished the call was disconnected and I knew I wouldn’t get the same agent if I called back. I just want to let Cox know that he did a great job & to thank him. Stay safe, Todd!