Forum Discussion

ldpeek's avatar
ldpeek
New Contributor
2 days ago

E-Mail Lost

I have two computer systems. One running Windows 10, the other running Windows 11.  Both are using Google Chrome.  I can Log into my Cox account on each computer.  I am able to access and retrieve my Cox Email on my computer running Windows 10.  Unfortunately I spent a week or so in the hospital in April of this year and since returning home I can no longer access or retrieve my Cox Email on my computer running Windows 11.  I was able to do so on that computer up until the time I enter the hospital.  Please look into this and correct it.

 

Thank you in advance

 

Larry Pee

3 Replies

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 days ago

    A computer system that can access Cox email is a time machine because Cox email was transitioned to Yahoo Mail two years ago.  Cox no longer has an email application.  If you can't access your .net email account with Yahoo Mail on the Windows 11 computer, it's because you have some issue with that machine.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 days ago

    What you mean you are unable to retrieve it. What happens when you try. What error do you get or how doesn't it work? How are you trying to retrieve it. Are you having problems signing into Yahoo or are you using some kind of email client like Outlook or Thunderbird? Either way, I agree since it's not Cox email anymore. It's Yahoo email just with a cox.net domain. There really isn't anything anyone here can directly help with unless they happen to be having the same problem but even then it would still be more efficient and effective to ask on a Yahoo forum or to ask Yahoo support. And since you're saying you're only having the problem with one computer, this doesn't even sound like a Yahoo issue but a computer issue. Probably something related to the fact that Windows 10 is coming to the end of life for support. This is no secret. It is all over the news. I think they recently may have extended that time event, but I think maybe you might have to pay for it now? I'm not sure I haven't been following the news recently because I upgraded to Windows 11 when I built my new computer. If upgrading isn't an option either because the hardware can't support it or because the money required isn't in the budget or even just because you don't like Microsoft, then I suggest looking into alternatives like Linux. There are many flavors now specifically designed to be user friendly like mint and Ubuntu. Of course there are also ones designed for power users like slackware. You can even download onto a USB drive and run it from that drive without needing to install anything on your computer. Not only does this allow you to try it out, but it can also be a good way to troubleshoot things to see if it's a hardware or software issue. There can be some technical complications though. Specifically, if you use encryption on your hard drive because you might need your encryption key when you boot back into your operating system normally. This should all be documented though. I'm just letting you know if you go that route do your due diligence.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 days ago

      Actually, after looking at your previous posts, I think it might have something to do with the fact that you have McAfee. Do you still use that? If so, only on the Windows 10 machine? If you are using email client like Outlook and suddenly having a problem, the first thing I would look at is that you don't have any antivirus or firewall software running. If you do, disable it and see if the problem goes away. Next thing I would do is see if there are any updates available for both the email client and the operating system. 

      What specifically is it about McAfee that you like so much over the built-in free and documented better preforming solution that you get since Windows 10 with the defender. Since Windows 10, both the nature of infections has changed and the ability for an antivirus to be integrated into the operating system instead of working on top of the operating system has made it so third party antivirus programs are neither effective nor a good value for what they do. Try not to get stuck using something just because you're used to using it. Look into what actually works best for you in your particular situation.