CoxWIFI is slow on Laptop, Fine on Mobile
If I connect to the CoxWIFI hotspot on my phone, it seems fine. Can surf internet, watch a youtube video just fine. If I try and connect on my laptop, I have issues. Data Packet loss, high latency...
Forum Discussion
Hi iamkimchi,
If you need assistance with speed and connection issues, please feel free to reach out to us on your Social Media account, or by using our Live Online Chat: https://www.cox.com/residential/contactus.html We are happy to help.
Thank you,
he said WiFi HOTSPOT! NOT his WiFi at home.
With all due respect to JulianN, that response is consistent with what the Cox of today is looking for in terms of customer interactions. Somewhere along the way, the priority seems to have shifted from problem solving to making customer feel good. Verizon seems to be using the same customer support consulting group. When I had to call Verizon Business for one of our clients not getting an IP address, I had to listen to this long winded sound byte about how my feelings mattered when honestly, my feeling really don't matter. I'm not calling because my feelings are hurt, my customer, which happens to also be your customer, just needs an IP address.
Preaching to the choir. Another reason I am glad I am rtetired from Cox.
