Forum Discussion

thekid's avatar
New Contributor
5 years ago

cox won't let me pay my bill from a foreign location

I am in Japan for an extended stay and Cox won't let me pay my bill.  When I try to log in, it requires the last 4 digits of my SSN and then says they are not the correct digits.  When I try live chat, I get a message to call them by phone which I cannot do from my location.

1 Reply

  • Hi Kid, I'm sorry for the difficulty logging in while overseas. We have an IP-whitelisting process in place that will allow you to log in while in Japan. Please email our team at so we can gather the necessary information to resolve this for you. -Becky, Cox Support Forums Moderator