Forum Discussion

tricky1's avatar
tricky1
New Contributor
5 years ago

Cox Wireless Modem & Contour 4K Mini stream box

The wireless Gateway Modem will not connect MoCa (Mini Stream Box).  Smart TV shows good wireless connection and can use Netflix and Prime Video but it will allow me to watch regular TV channels.  Help.

1 Reply

  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hi Tricky1,

    Whether your MoCa needs to be enabled or not depends on your equipment and how you're receiving the signal to watch TV. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator