Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I...
Forum Discussion
4 new spams today....3 of them phishing, 2 of them supposedly from cox, one with a cox.net email address even after viewing full headers....all directly to my inbox, while yet another regular email lands in the spam folder.
are you even trying?
Thanks for providing the information. I see that we have responded to you through email. Thank you.
new low today. email from my husband's gmail address ...straight to spam! had to pull that one out to be able to read the info.
and STILL my ticket is not worked. we are going out of town in a few weeks and i will NOT welcome you mucking about there while we are gone. and you won't be able to reach me any way other than working email.
this thread started a month ago!
- Socal Transplant,
The ticket we created on your behalf is still with the email group. We hope that this issue gets resolved for you soon. We do apologize for the delay but it appears that they are working the issue & have yet to find the cause of this problem. We do appreciate your patience through this as well. Thanks for your time.
Mark M.
Cox Support Forums Moderator all 4 emails cox elected to put in my spam folder today were legit emails.
but i have what looks like a phishing scam from my bank in my inbox.
wait...make that all 5.
- Socal Transplant, I've updated your ticket to advise the mail team you are still experiencing trouble. We're continuing to monitor the issue for you and will let you know when we have an update. -ColleenD -Cox Support Forums Moderator
shall i hold my breath?
i had to take some of the non-spam email out of the folder today so i could deal with them.
