cox transition to yahoo is a cluster
I have spent 4 days attempting to get this transition to work. NO one at cox complete care knows apple mail or iPhone. Royally messed up both my phone and desktop. I have been a cox customer for 30 y...
Forum Discussion
Hello. If your email address has already transitioned to Yahoo, then I recommend reaching out to Yahoo directly for support. Yahoo is providing customers with migrated cox.net email accounts 90 days of premium support starting the day that you first login to your Yahoo mailbox. You can reach them by calling 1-866-562-7250.
If you are having issues with anything dealing with our service, then I recommend sending an email with your full name, address, and a brief description of that concern to cox.help@cox.com.
HELP PLEASE
I’ve tried repeatedly with both cox chat and cox complete care to set up my (New Yahoo) on my Apple MacBook and iPad email clients.
It does not work.
I’ve been told I need to contact either Yahoo or contact Apple.
1. Why is this now my problem to resolve?
2. Why is Cox Complete care, which I pay for, not able to resolve?
3. Why wasn’t this corrected prior to the transition?
The REASON you are having issues with POP and IMAP using a MAIL CLIENT with yahoo mail, is because you HAVE to follow instructions.
https://help.yahoo.com/kb/SLN4075.html
The IMPORTANT part to note here - The EMAIL address is now the COMPLETE Email address, XYZ@Cox.Net
Your login info
- Email address - Your full email address (name@domain.com)
- Password - Generate App Password
- Requires authentication - Yes
You HAVE to generate an APP PASSWORD -
https://help.yahoo.com/kb/generate-manage-rd-party-passwords-sln15241.html
After you generate the AQPP password, use THAT password in your email client, not the password you use to login to yahoo mail on the yahoo site.
