cox transition to yahoo is a cluster
I have spent 4 days attempting to get this transition to work. NO one at cox complete care knows apple mail or iPhone. Royally messed up both my phone and desktop. I have been a cox customer for 30 y...
Forum Discussion
Hello. If your email address has already transitioned to Yahoo, then I recommend reaching out to Yahoo directly for support. Yahoo is providing customers with migrated cox.net email accounts 90 days of premium support starting the day that you first login to your Yahoo mailbox. You can reach them by calling 1-866-562-7250.
If you are having issues with anything dealing with our service, then I recommend sending an email with your full name, address, and a brief description of that concern to cox.help@cox.com.
Allan: Yahoo has no incentive to help out cox customers. These issues should have all been ironed out before any transition. All of the issues are due to Cox, not Yahoo. It is completely unprofessional of Cox to just pass the buck to Yahoo. Cox support should be working directly with Yahoo to fix and address all of these issues.
Cox should have tested the yahoo pop and imap servers on a testcase first.
WM, we will be happy to relay your feedback regarding this. We do have a link that does help with some of the concerns customers are finding when setting up their new accounts with Yahoo https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html in the bottom of that link. There is a link that will provide some additional support with setting up third-party clients.
It's always a link. As if that's going to solve everything. Time for Cox to start talking to people and educating their staff when a huge move like this happens. I'm glad to get out from Cox as a service provider for email. They never updated when Apple made updates and it screwed up receiving my email on my Apple account many times over the years.
