Forum Discussion

gfunk4698844's avatar
gfunk4698844
New Contributor
5 years ago

COX Throttling to Game Servers Continued Thread (last one was locked)

Another post was locked showing a tracert to Chicago with a very high ping jump.  That thread was locked, I am a different user and wanted to continue that thread discussion because I am having probl...
KevinM2's avatar
KevinM2
Former Moderator
@gfunk4698844, While I'm not seeing anything out of the ordinary regarding these traceroutes, I am detecting some signal issues with your modem. We recommend sending out a service technician to investigate further. To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
gfunk4698844's avatar
gfunk4698844
New Contributor
5 years ago

Thanks Kevin, there seems to be pretty good routes to some servers, but certain Cox routes seem to be pretty slow compared to Spectrum in the same area.  Is that because Spectrum has some areas with better infrastructure?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @gfunk4698844, there are a lot of factors that can determine latency on servers, such as packet loss, the number of hops between communicating devices, or the physical distance between the two servers (to name a few). We are unable to comment on Spectrum's infrastructure, as we are unfamiliar with their network. -Kevin M. Cox Support Forum Moderator