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Asimo823's avatar
Asimo823
New Contributor
3 months ago

Cox Technician Visit promised free but ADDS additional service to bill

I called in to speak to a representative to request someone close my cox box outside. When it rained the cables got wet and I felt like it was theirs to protect. The representative made the appointme...
Asimo823's avatar
Asimo823
New Contributor

Good morning Stephanie,

I sent an email and provided my number because due to the scams online nowadays you don't know what is real or not. But when making the appointment to have someone close the small box of cox wires to ensure it wouldn't get wet because of electrical things. The representative stated there would be no charges, and the tech mentioned no charges. I was on the chat today speaking to a chat non robot representative and they stated it came from the tech visit. 

I was confused.

I need assistance to remove that charge from my bill. 

If it was understood I would be more understanding, it was not.

 

 

StephanieS's avatar
StephanieS
Moderator
3 months ago

Asimo823  Sounds good, we can continue our conversation via email.  

  • Asimo823's avatar
    Asimo823
    New Contributor
    3 months ago

    Thank you Stephanie and the gentleman that called to RESOLVE my issue quickly!!!

    I appreciate someone actually cared.

    Thanks Cox

    Problem Resolved the same day!!

    • StephanieS's avatar
      StephanieS
      Moderator
      3 months ago

      Asimo823  I'm so glad that we could help!  Have a wonderful day!