Cox Tech Support
Has anyone else noticed how horrible Cox now is for tech support. Whenever I jave a problem and try to contact them I am sent around and around selecting options, keying in numbers and pin numbers be...
Forum Discussion
Tier 1 is mandated to follow a very limited script. If you want better support, use the email in the Welcome thread.
the script is basically a monkey script, and it's useless because tier 1 is no longer provided technical training so they don't even know to ask if the cable wire is secured.
Yeah I was there when the script was being written in West Warwick Rhode Island. Never had to work with it though. Thank God.
My biggest concern is they started wanting the CAG to use it, my question, WHY? If it didn't work for the first level of support, what changes when the exact same script is used again? A script will never compete with a competently trained technician.
