In my limited experience so far with Cox I have found the Live Chat to be the worst option (apparent off-shore resource with less than optimal communications skills). Email (cox.help@cox.com) has been better since you can share all the details of your issue as you see them. Phone has been 'okay.' Snail mail is probably the best (albeit for non-time critical issues), especially if/when you start to Cc relevant regulators and C-level execs from Cox corporate. Always best to stay even-toned, state your problem, and most importantly, state your (reasonable) expectations for how you see the issue being resolved (e.g. "I expect my internet service to be fully functional as per my contract within the next five business days, a $25 serv.ice credit for outages to date, and an additional $10/day credit for each day after the aforementioned five days where this issue is still not resolved.")
