Forum Discussion

MaxMASK's avatar
MaxMASK
New Contributor
5 years ago

Cox support unresponsive during live chat, disrespectful

I've had two support people just blow me off while in talking to them, there's nothing wrong on my end, because I'm using data with over 100 GB of service, but somehow on their end I've had support j...
Ale1998's avatar
Ale1998
New Contributor

Same thing happened to me they just don’t care.  I’ve have the worst service ever and customer service 

CrystalS's avatar
CrystalS
Former Moderator
5 years ago
Hello Ale 1998, I'm sorry to hear that your experiences with the company have caused you to feel this way. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S., Cox Support Forum Moderator