Forum Discussion

MaxMASK's avatar
MaxMASK
New Contributor
5 years ago

Cox support unresponsive during live chat, disrespectful

I've had two support people just blow me off while in talking to them, there's nothing wrong on my end, because I'm using data with over 100 GB of service, but somehow on their end I've had support j...
Ale1998's avatar
Ale1998
New Contributor
5 years ago

Same thing happened to me they just don’t care.  I’ve have the worst service ever and customer service 

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Ale 1998, I'm sorry to hear that your experiences with the company have caused you to feel this way. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Crystal S., Cox Support Forum Moderator
  • TucsonSam's avatar
    TucsonSam
    New Contributor
    5 years ago

    At the end of the day, 'vote with your wallet' - go elsewhere for service if its a viable option - if enough people do the same eventually they will notice. If you have no viable alternative provider(s) in your area make sure your government representation at all levels are frequently aware of your fervent dissatisfaction regarding cable monopolies.