Cox services
I've noticed in the last 5 months or so Cox throttles their internet at certain hours. Unfortunately like most they are the only "reliable" Internet service in the area. As of today while paying $105...
Forum Discussion
@NoahC, I know how frustrating intermittent speed issues can be and we do want to help get this resolved. Please let us know if you continue to experience issues with the service after the tech visit. We will be here to help. -Allan, Cox Support Forums Moderator.
Customer support told me there is an outage in the area but didn't update the app? After i called everything is fine? Still believe Cox throttles. Its a Sunday night I doubt they are congested. Almost worse then spectrum. PLEASE HELP!
- Hi NoahC,
This is not an issue that the Forums members can assist you with. Please feel free to reach out to us via social media: Facebook, Twitter @coxhelp, or you can email us at cox.help@cox.com. Our Tech Support Team can be reached 24/7 via live chat: www.cox.com/.../contactus.html or by Toll-free number, 1-800-234-3993.
Thank you,
Mike J.
Cox Support Forums ModeratorContacted again after day 3 of outages through out the day. Was recommended to contact my modems manufacturer. Using this forum to show consistent problems and logging it. Mid chat with tech the chat was dropped.
Just curious - are you in Metairie, LA? I have been having similar issues since service was restored after Hurricane Ida. Upload speeds periodically drop to nearly 0. I have checked the modem, and the levels (upstream and downstream) as well as the SNR always look good.
