My cable receiver box stopped working, Called Cox support and scheduled a tech visit. He came to my home last Sunday (Feb 14) and ended up replacing the cable box. For some reason, he replaced it with one that did not have DVR capability (the original did). After he left, I discovered that I no longer had phone or internet service. Called Cox again and scheduled another tech visit (hopefully not the same dunce). He came the following day (Feb 15); a very professional young man, who set everything straight.
Now I see on my bill an additional $150 charge for 'change in service'. Can we really take this company seriously?