I am dealing with this exact scam right now but I refuse to pay the technician fee. Were you able to get it rectified?
Hello bhobbs094. I certainly apologize for any connectivity issues you are experiencing with an install. I can understand how frustrating that can be. A professional installation fee is only charged when a self-installation fails. This charge would have been charged in the beginning should a technician need to be scheduled in the first place. We can definitely review your account to see if your equipment and account is having any similar issues as the original post and can assist to rectify that. Please send us an email to Cox.Help@cox.com with your full name and complete address, so that we can assist you further.
Any fee should be waived if the problem was before the demarc. I suggest OP to contact billing.
