Forum Discussion

jandtfrazee's avatar
jandtfrazee
New Contributor
2 months ago

COX Self-Setup SCAM / COX fails to provision equipment, resulting in Tech appt charging $75

I recently switched from the 1GB plan to the 2GB plan. A new router/modem was necessary and was sent in the mail. Once it arrived, COX presented us with an option to "self-setup" our equipment throug...
NicholeC's avatar
NicholeC
Moderator
2 months ago

Hi Jandtfrazee,

I'm sorry to hear you had this experience. I apologize that you had a tech scheduled when provisioning was needed. Our team will need to assist you outside of the community forums. Please email us at cox.help@cox.com for support. 

Thank you.