Forum Discussion

chipmaker's avatar
chipmaker
New Contributor
5 years ago

Cox sees my modem, but no internet...

Have tried 2 modems and Cox says they can see them, but no internet.  They said call Netgear.  While waiting and being 19 in que and 30 minutes after connecting, the internet connected.  My daughter ...
MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi Chipmaker,

If you're still experiencing connection issues, please send us an email to cox.help@cox.com with your full name, account name, street address, and a copy of your forum post so we can take a closer look.

Mary
Cox Support Forums Moderator
  • chipmaker's avatar
    chipmaker
    New Contributor
    5 years ago

    My daughter called and finally someone is coming out in a month...  sigh

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      In the meantime, you could post your modem logs to give us a hint.