Forum Discussion

summer325's avatar
summer325
New Contributor
5 years ago

Cox says modem is fine, devices connect and show full signal, but no internet

We began having issues with our internet dropping repeatedly a few weeks ago. After multiple chat sessions and resetting the modem multiple times, we were advised to get a new modem and upgrade to gi...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@summer325


Are you able to access the wifi app and check to see if any devices are connected? https://bit.ly/2NjYKGX


Jonathan J
Cox Moderator

  • summer325's avatar
    summer325
    New Contributor
    5 years ago

    Yes. Several show as connected.