Oh look at that... they finally show an outage again in my area... 2 days in a row. Contacted support and they keep insisting it must b a problem with my router, or modem, or how many devices I had or how they were connected... give me a break.
Will someone from COX just say what the hell is going on??? It all started when they "Upgraded" our network with a planned outage. Well they need to either tell us what is going on, or "downgrade" it again.
I scheduled a technician for tomorrow already just so they can come out and check on everything... don't know how thats going to resolve outages posted on COX's site, but okay. "24/7 Phone Support"... yeah right.. I had to do it all through an online chat after being asked questions like "how old is your modem", and "How many devices do you have"....
James the same bs is happening in Phoenix literally all of June I had at least a six to eight hour outage once a week at minimum and Thais ENTIRE week M-F everyday for about $85 wages lost at least daily i wfh as well and I have exhausted all my vacation time and pto to cover these outages and get the same ** no answer response
ive been having the same problem. drops in and out all week. says i have ethernet but no internet. called for help 3 times and they say i have a good connection. went out and bought a new modem for 350 bucks...same problem.
