Oh look at that... they finally show an outage again in my area... 2 days in a row. Contacted support and they keep insisting it must b a problem with my router, or modem, or how many devices I had or how they were connected... give me a break.
Will someone from COX just say what the hell is going on??? It all started when they "Upgraded" our network with a planned outage. Well they need to either tell us what is going on, or "downgrade" it again.
This isn't a problem with My account/hardware. The outages are frequent throughout the day and if they last long enough it would seem someone at COX decides they better post it as an outage. There is one on the page right now that is suppose to be resolved by 3:08 PM. If I could post the screen shot I would.
I'm tired of support treating it like its MY problem and not COX's... and pretending like there isn't some serious issue. Unexpected things happen, I get it. I work in IT, but I also work from home and need reliable service and want someone to tell us what is actually going on and when we are going to get it back!
