Came to Apple store to have a quick test (internet speed, hardwares, etc...) and it passed. Went home to move two Cox wifi pods to other location which is not farther than. The WIFI's result is 50/50 working status.
Wish my Cox Panaromic gateway was installed upstair in the center of the house at first. It was installed with fiber optics. Anyway, the modem/router is still at downstair. Two Wifi Pods at upstairs are far apart from one bed room to the upstair walkway. Today as of Oct 20 th ,2024 after 12:00 pm, the WIFI consistenly connected. All 2.4, 5 and 6Ghz are shown on iPhone (COX APP). Not sure how long it is going to be last :-)
If asking the technician to reinstall the Cox Panaromic gateway, is it free services? Or, how much cost to be?
Thanks, Chris.
Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.
I, finally exchange the Cox Panoramic Gateway (PW8) to another one and the WIFI issue is resolved. The WIFI connection is working with the network configuration remains the same - Cox modem/router at downstair and two Cox WIFI pods at upstair. Happy to see "Wi-Fi 6E Mode" automatic and "Private Wi_Fi Address" fixed are shown on iPhone 15 Pro Max. This is what I expect to; therefore; WIFI connection is OK around the house.
Anyway, another question is all three WIFI bands (2.4, 5 and 6 Ghz) are shown on the router itself (192.168.0.1); but, not in my Cox account. Why ? Thought, the iPhone shows "Wi-Fi 6E Mode" meaning 6 Ghz is utilized.
