Cox not receiving emails from Microsoft (hotmail.com, msn.com)
For a message sent from a msn.com account to a list that includes multiple cox.net addresses, eventually a non-delivery notice comes back saying all the cox.net recipients were unreachable. The mess...
Hello, can you please send us an email at email@example.com, and include a link to this forum thread? We will need to obtain additional information about your account services, prior to escalating this case. -Kevin M. Cox Support Forum Moderator
Hi Melman1, there are no known issues or outages reported with our email system at this time, and we are handling email issues on a case-by-case basis. In order to investigate this matter further, we would need to submit an escalation to our Email Support Team. Prior to doing so, we would need to authenticate the account holder for security reasons and obtain additional information about the ongoing issue.
We truly want to look into this matter further and have it rectified for you as quickly as possible. -Kevin M. Cox Support Forum Moderator
Well as I wrote above, it looks like the restriction on incoming messages from the Microsoft email providers ended for me sometime mid-day Thursday. I don't know if that was also the case for my friends that reported the problem to me. (Because they knew I had the patience to dig through Cox's non-support until I got an answer.)
What IS the status? Contact your Email Admins and tell us:
1) when the restriction on incoming messages from Microsoft began.
2) When it ended.
3) Why they weren't more pro-active about informing we customers about it.
4) Whether they will be pro-active about telling us if this ever happens again.
I think these are reasonable questions to ask. I pay Cox about $200 a month for services and I expect better.
Hi Melman1. I apologize that this happened and I am glad that things are back to normal. T. When email issue occurs, our Email team works as quickly as possible to get services restored. This issue isn't something that we would have known about beforehand. To get immediate assistance with any issue that you have with your services, you can contact us via Twitter, Facebook or via email at firstname.lastname@example.org. Thanks, Lisa - Cox Support Forums Moderator