Cox.net to Yahoo
For this conversion to Yahoo do we who have the cox. net email need to create an account with Yahoo prior or wait, or is this even needed?
Forum Discussion
It's one thing for Cox to decide it no longer want to support email service for its customers, and to decide to force migrate all its email customers to Yahoo. OK...I get it...it's a cost-cutting measure (that probably gets an exec or two a nice bonus).
But to then only provide "bare bones" instructions for its customers to successfully implement this migration is beyond horrible. When most of us created our cox.net email accounts many years ago, there were very detailed instructions on how to accomplish this in Outlook, Windows Mail, Apple Mail...and any differences between Mac and PC platforms.
Now...it's pretty much the "bare bones" instructions (no step by step guides), followed by the notice that once Cox has migrated an email account to Yahoo, Cox no longer provides any support. If Cox truly cared, they'd see that not only do THEY not offer the step by step guides many of us need, but Yahoo DOESN'T EITHER.
As this process has been going on for several weeks, it's apparent that Cox has no intention of providing any more help for its customers than it already has. IMHO, years from now this will be a case study in college of what NOT to do if a company wants to be known for excellent customer support.
Hi OzzieMike. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. If we can be of any help, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
