Forum Discussion

overwhelming_an's avatar
overwhelming_an
New Contributor
2 years ago

Cox lost payment and I am having trouble getting help

I paid yet somehow it was lost and a month later we still haven't settled it. I had to get the payment disputed and to be charged a late fee for something I had nothing to do with is messed up. I sen...
Lost payment
Allan's avatar
Allan
Moderator
2 years ago
Hello. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • MMF9336409's avatar
    MMF9336409
    New Contributor
    2 years ago

    Hi Allen. COX payments are a TECHNICAL issue with Cox, NOT with my bank. I signed up for automatic payments for my internet service thru Cox. However, yesterday was the third time COX cancelled my service for non-payment. I texted with one of your team about this issue yesterday evening, but after no resolution and many minutes of texting going by, I requested to communicate with a supervisor MULTIPLE TIMES and was ignored. YOUR TECHNICAL ISSUE is a problem for me.

    • MichaelJ's avatar
      MichaelJ
      Moderator
      2 years ago

      Hi MMF9336409,

      I apologize for the inconvenience, however, we are unable to assist you with billing issues through the forums, If you need help with billing issues, please reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Mike, Cox Support Forums Moderator.