Forum Discussion

St8kout's avatar
St8kout
New Contributor III
4 years ago

Cox just can't help themselves trying to sneak extra money from us, can they?

They kept raising my speed and monthly bill without asking. So I downgraded to the lowest possible tier for $39.85/mo, but then they sent me a $200 modem that I don't need/want, and I caught UPS at the door and had them return it as refused.

My $39.85 price lasted all of 2 months. Now they raised it up again (without asking me) to some $45/mo  and there's all kinds of confusing charges resulting in a new bill of $84.85 for October. Of course they waited until Sat  to email this new bill, when they are closed until Monday.

Did they think I wasn't going to notice because I'm on Easy Pay?

Cox, really, WTH? 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Hi St8kouton Internet,

    The purpose of the Cox Forum is to allow customers to discuss technical topics related to Cox services and products with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    It's unfortunate but you can't trust 'em.